Cloakworks Support
Last updated: 14 October 2026
Mugatu AI, Inc. (“MugatuAI”, “we”, “us”) — publisher of Cloakworks by Mugatu AI.
Answers to common questions, how to reach us, our refund policy, and what you need to run Cloakworks.
Get Cloakworks
Edge users install directly from the Chrome Web Store listing. Desktop app downloads are on the Install Guide.
Frequently asked questions
Does my prompt text leave my device?
No. Masking runs locally in your browser. Only the already-masked text is sent to the AI provider you're using.
Which AI tools does it work with?
ChatGPT, Claude, Gemini and Grok in Chrome and Edge.
How do I activate my license?
After purchase, open the Install Guide and enter your license key in the activation step.
What does one Professional Seat cover?
One person's browsers on one device.
Can I roll it out to my whole company?
Yes — see the fleet deployment guide for Chrome Enterprise, Intune, Jamf, Group Policy and RMM scripts.
Is Cloakworks SOC 2 certified?
Our SOC 2 audit is in progress. See the Compliance page for current status.
Deploying to many devices? Read the fleet deployment guide.
Contact support
- Email: support@mugatuai.com — we reply within one business day.
- Sales, enterprise and partners: chris.carter@mugatuai.com
- Security reports: see the Security page.
Refund policy
If Cloakworks isn't right for you, email support@mugatuai.com within 30 days of your first purchase for a full refund of a Professional subscription. Renewals can be cancelled any time before the renewal date and won't be charged again. Enterprise and partner agreements follow the refund terms in the signed agreement.
System requirements
- Browser extension: Google Chrome or Microsoft Edge, current or previous major version.
- Desktop app: macOS 12 or later (Apple silicon or Intel); Windows 10 or 11 (64-bit).
- Internet connection for license activation; masking itself runs on your device.